Legal Conditions and Privacy Policy

1. IDENTIFICATION OF THE OWNER OF THE WEB

In accordance with the provisions of the Information Society Services Law, MAS FACIL SIN VISITAS SL (hereinafter SIN VISITAS), owner of the website www.sinvisitas.com, informs you that its full corporate name is MAS FACIL SIN VISITAS SL with CIF B01798123 and address at C/ Fernández Oviedo nº 11 Bajo premises, 28002 Madrid

To contact us you can contact us at info@sinvisitas.com.

2. GENERAL CONDITIONS OF USE OF THE WEBSITE

Access and use of the website www.sinvisitas.com owned by SIN VISITAS and all the subdomains and directories included under it (hereinafter jointly referred to as Website) are subject to the terms detailed in this Legal Notice.

Access to this website or its use by the user implies acceptance of all the conditions included in this Legal Notice. Therefore, the user must carefully read the same

Access to the website is free. Certain services may be exclusive to our clients and with restricted access.

Some services on the SIN VISITAS Website or Application may be subject to particular conditions that, where appropriate, replace, complete and/or modify these Terms and Conditions. The provision of the service at the request of the User implies the express acceptance of the particular terms and conditions that may apply.

Access, registration, navigation, use, hosting and/or downloading of materials and/or use of the services of any Website and/or Content of SIN VISITAS by minors (under 18 years of age) is prohibited.

For the purposes of this legal notice, the Web is understood to mean the information displayed and/or transmitted (including, but not limited to, texts, comments, press releases, video, sounds, image clips, images, databases, multimedia products). , photographs, artistic interpretations or executions, productions, and in general, those other creations or contents expressed by any means and/or tangible or intangible support, currently known or invented in the future, whether or not subject to protection by law. current legal law regarding intellectual, industrial property or similar rights – collectively considered as the “Content”) that, by its selection or arrangement,constitutes a protectable intellectual creation in accordance with article 12 of the Consolidated Text of the Intellectual Property Law.

Any entry, use or browsing of this website or its contents will imply acceptance of these conditions of use.

SIN VISITS may modify these conditions of use at any time, being able to modify this web page and its contents at any time without prior notice and will update it regularly.

The user expressly accepts and without exceptions that access and use of this Website and its Contents is done under his or her sole and exclusive responsibility towards SIN VISITAS and any third party.

SIN VISITAS is not responsible for the user's decisions or for damages caused to the user or to third parties due to actions derived from the use of the website.

The User undertakes to use the Website diligently and correctly. Likewise, the User agrees not to use it:

  • (i) to carry out activities contrary to the law, morality, accepted good customs or established public order and

  • (ii) for purposes or effects that are illicit, prohibited or harmful to the rights and interests of third parties, SIN VISITAS declines any responsibility that may arise from all of the above.

SIN VISTAS is not responsible for the opinions expressed by third parties through the tools that it has or will have in the future for this purpose on its Website, nor is it responsible for the Content of the websites linked through said tools.

Alteration of this website by the user in anything that may affect its content, such as links or similar, is prohibited.

The User acknowledges that SIN VISITAS does not assign or transfer to the User any rights over the Website or the Content, as well as over the Registered Trademarks that appear therein, including any third-party properties.

WITHOUT VISITS only authorizes the User to access and use them in accordance with the terms indicated in this legal notice, authorizing Users to access and navigate the Web and access the Contents that are incorporated into it.

Users will not be authorized to copy, distribute (including emails and the Internet), transmit, communicate, modify, alter, transform, assign or, in any other way, display activities that involve commercial or illegal use of the Website or its Contents. or elements that comprise it, whether partial or total.

The links that this website may contain will be offered solely as informative references, the purpose of which is to facilitate access to other content that is considered of interest.

SIN VISITAS is not responsible for the products or services of third parties that the user contracts through the links that appear on the Web page nor does it assume any type of direct or indirect responsibility in relation to the legality, veracity, usefulness, quality or reliability of the contents that are not directly managed or controlled by them, although they may be accessible through the Web.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY

MAS FACIL SIN VISITAS reserves the intellectual property rights of the Web in terms of those elements that make up the visual appearance, graphic image and other sensory stimuli of the web pages that make up the Web; navigation architecture; the source codes of the web pages; photographs, recordings, computer programs (hereinafter, the "Software"), database, technology, know-how, trademarks, distinctive signs and logos.

The own contents and works reproduced on this WEBSITE are protected by intellectual property regulations. The use and exploitation of photographs and other audiovisual and advertising material transferred by third parties to MAS FACIL SIN VISITAS is covered by the appropriate contractual license. Its total or partial reproduction is prohibited except in the cases and with the limits that are expressly authorized.

MAS FACIL SIN VISITAS is solely and exclusively responsible for the content of this website that has its origin in its own activity, and in no case for content that may have been introduced by unauthorized third parties.

The User acknowledges and accepts that, on the Web, the rights are protected by the applicable legislation regarding intellectual and industrial property, rights to exploit the commercial and advertising value of the image and other similar rights.

The unauthorized use of the information contained in this website, as well as the infringement of the Intellectual or Industrial Property rights of MASFACIL WITHOUT VISITS will give rise to the legally established responsibilities.

4. LIMITATION OF LIABILITY

SIN VISITS does not assume any responsibility derived from the connection or contents of the links of third parties or/and carried out by third parties to which reference is made on the Web.

Both access to this website and the use that may be made of the information contained therein is the sole responsibility of the person who performs it. The user will be responsible for all actions taken while browsing the site.

SIN VISITAS is not responsible for possible security errors that may occur or for possible damage that may be caused to the user's computer system (hardware and software), the files or documents stored in it, as a result of the presence of virus in the user's computer used to connect to the contents of the Web, a malfunction of the browser or the use of non-updated versions of the same. SIN VISITAS does not guarantee the absence of errors in accessing this website, in its content, or that it is up to date, although it will use its best efforts to avoid, correct or update them, if applicable.

SIN VISITAS is not responsible for damages and/or losses of any nature that the user or a third party may suffer derived from:

  • (i) the lack of availability, maintenance or effective operation of the Web or its contents;

  • (ii) of the lack of usefulness, veracity, adequacy or validity of the Web or its contents to satisfy the needs or expectations of the user;

  • (iii) that a third party, violating the established security measures, uses the Website, its contents to transmit viruses, or agrees to carry out unauthorized processing of the stored data;

  • (iv) nor, in general, any use of the Website or contents that the user or a third party may make, contrary to the conditions of access and use of the same established here.

5. COOKIES

This website uses its own and third-party cookies. To learn more about what cookies are and what we use them for, you can access our Cookies Policy. This website uses its own and third-party cookies. To learn more about what cookies are and what we use them for, you can access our Cookies Policy.

6. PROTECTION OF PERSONAL DATA

The person responsible for the processing of personal data collected through the website www.sinvistas.com or linked to it will be MAS FACIL SIN VISITAS SL with CIF B01798123 and address at C/ Fernández Oviedo nº 11 Bajo local, 28002 Madrid.

The processing of personal data collected through the website or linked to this website respects the requirements of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons. regarding the processing of personal data and the free circulation of these data and repealing Directive 95/46/EC (General Data Protection Regulation, RGPD) and current regulations on the protection of personal data .

What data do we collect?

Data provided by the TENANT

a) Registration as a tenant and information necessary to make a reservation request:In order to create a user account, you provide us with your first name, last name and email address. You can also register through Facebook or Google or Twitter If you finally make a reservation request, you also provide us with your date of birth, nationality, identity document, current address, professional or academic information, telephone number, salary (if you have it). and your card or PayPal details (means of payment). Additionally, we may request your identity document, passport or driving license, proof of solvency and/or residence. In the event that you require a guarantor or guarantor for your reservation request to be accepted (for example: your parents), you must provide the aforementioned guarantor documents. By providing us with this information,

b) Registration as owner and property announcement: In order to create your owner account, either by telephone or through the web, you provide us with your name, surname, email, telephone, address, identification document, address of the property. /s property/s that you want to advertise, and your banking details (bank account). In order to issue the invoice in your favor, you must also provide us with your tax identification number and your postal code if you are a natural person, or your NIF, company name and tax address if you are a legal entity.

C) Other data or documents requested ad hoc:On certain occasions, either to resolve claims, controversies or suspicions of fraud, payment problems or any other matter related to the provision of the service, whether by phone, through chat, by email or through third-party provider platforms, we may request the following documents/information; proof of address, proof of identity (passport or national identity document), proof of the right to rent the property, certificate or license of habitability or first occupation, academic documents, police reports, death certificates, bank statements, proof of payment in NO VISITS, photographs, audiovisual material, your voice, etc. If, as indicated in section a), you require a guarantor, you must provide the aforementioned guarantor documents.

d) Electronic signature: In order to sign the lease contract between owner and tenant through the platform, it is necessary that both parties complete the following information: name and surname, ID/Passport, address, email and telephone number.

e) Work with us: In order for you to apply for any of the vacancies published on our page, you must provide name, surname, telephone number, email, CV, cover letter and other optional information such as presence on social networks, promotional video .

f) Satisfaction survey: At the end of the stay at the property we send a satisfaction survey to both owners and tenants. The data obtained are name, surname, email, age, nationality and degree of satisfaction.

Data we collect automatically

a) Registration as a tenant through Facebook/Google or Twitter: When you register through Facebook or Google, we collect data through them; name, email, date of birth and gender

b) Google Analytics: While you browse or interact with the content of our website or the App, through Google Analytics we collect certain information or dissociated data such as the IP address of your device, the type of device and browser used, the size of the screen, geographical location, language used, websites visited and the date and time in which they have been visited.

What are we going to use your personal data for?

For the provision of our services

  • Manage the creation of your user account as a tenant and allow you to use or modify it. In order for you to save your search preferences, receive alerts and make reservation requests, you must have an account and identify yourself as a user.

  • Manage the creation of your user account as the owner and allow you to use or modify it. In order for you to manage the ads for your property(s) and receive reservation requests, you must have an account and identify yourself as a user. In addition, we need your data to manage the visit to your property by our team. They create the digital plans, videos, and photos that you see in our ads.

  • Allow reservation payment through our platform, if you are a tenant, and manage the collection, if you are an owner.

  • Make it easy for both parties to sign the lease contract through the platform, without complications. For this it is essential that you provide the necessary data.

  • Contact you to give you information regarding a reservation request. These communications may be made by email, telephone or text messages. The form of communication chosen will depend on the reason for the communication.

  • Offer you the best care and assistance. Through our Help Center we offer you assistance at any time for any questions, comments, suggestions or incidents related to the service that you want to raise with us. The aforementioned help can only be provided if we have your personal data.

  • Resolve complaints, help tenants find another property when the reservation request has not been accepted by the owner and mediate disputes that may arise between tenant and owner. Our team is in charge of collecting the information and data necessary to resolve claims and mediate disputes.

  • Any other issue related to the provision of the service.

To keep you up to date with our news

We will use your Personal Data to send you news, products and promotions related to NO VISITS. In any case, keep in mind that you can unsubscribe from said communications at any time by means of an email notification sent to the address nopubli@sinvisitas.com , indicating in the subject "Unsubscribe" and in the body of the email your full name. , ID and contact information.

To prevent possible fraud

In order to create an environment of trust for you, SIN VISITAS, its collaborators and suppliers, we may use your personal data for the detection and prevention of possible fraud and other illegal or unwanted activities. Similarly, we may use that personal data for risk assessment and security purposes, including user and property authentication. For such purposes, we may need to quarantine certain reservations or reservation requests until we have completed our evaluation.

To the extent permitted by applicable law, we may receive additional information about you from third-party service providers and/or partners, and cross-reference it with data we already have. For example, we may verify or authenticate all personal/business data such as your first and last name(s), date of birth, address, identification, etc. To do this, we will perform checks against databases and other sources of information from third parties, such as fraud prevention agencies and providers of identity verification solutions. Likewise, we may verify the authenticity of photos of your properties through third-party providers.

In addition, we use third parties to process payments or provide bill collection services. When a question or payment problem arises related to your reservation in SIN VISITAS, either by you or by the legitimate owner of the payment method used to make the payment, we need to share certain information from the reservation request with the provider of payment services and/or the relevant financial institution to handle the request. This may also include a copy of your reservation request confirmation or the IP address used to make your reservation request and other relevant information. We may also share information with relevant financial institutions, if we deem it strictly necessary for fraud detection and prevention.

We also use information about how you use and interact with our website, app or services, including the device you use, for fraud prevention purposes. This helps us control the security of the platform and control possible fraud, in addition to improving the service you receive from SIN VISITAS.

To claim unpaid amounts

In cases of non-payment, the data related to the debt and the tenant may be communicated to third-party companies specialized in the recovery of unpaid amounts. These third parties are duly authorized and will be in charge of managing non-compliance with monetary obligations. Likewise, companies are contractually obligated to protect your personal information, having access to it to carry out this entrusted task.

To improve our service

At SIN VISITAS we constantly work on improving the App and the Web and, for this reason, we carry out tests, interviews with users, research and analytical studies and develop new products that end up improving the quality of the service. It allows us to optimize it, improve its usability, make it more functional and adapt it to your needs. Such jobs often require the use of some of your personal data or dissociated data obtained through, for example, Google Analytics.

In addition, through the satisfaction survey and reviews, we analyze where we can improve to provide a better experience and avoid recurring problems or bad experiences.

To manage your candidacy in our selection processes

So that you can apply for any of the vacancies published on our website and we can manage the selection processes, we need your data.

What is the legal basis for these data processing?

The legal bases that allow us to process your data for each of the purposes indicated in the previous section are:

Contractual relationship: it is the one that applies when you use our service.

Legitimate interest to prevent possible fraud.

Your consent: If you are a registered user both as a tenant and as an owner, by checking the box that appears on the registration form, you have authorized us to process your personal data for the rest of the purposes. In the case of "work with us" the consent is given to us through its corresponding form.

How long will we keep your data?

In general, the data that is necessary to provide the service will be kept for as long as necessary for this purpose or until you expressly request its deletion. However, they will be kept “blocked” for a period of 6 years at the disposal of the public administration, judges and courts, for the attention and defense of possible responsibilities arising from the treatment.

We may retain some of your personal data to the extent necessary for our legitimate interests, such as detecting and preventing fraud. We will keep the data collected for this purpose blocked for a period of 10 years at the disposal of the public administration, judges and courts, for the attention and defense of possible liabilities arising from the treatment.

We will use the data used to send you news and promotions until you ask us to stop doing so.

Who do we share your data with?

With tenants and owners

In order to manage reservation requests and subsequent stays, it is essential that we share certain information, including your personal data, with other users of the platform as it is necessary for the proper fulfillment of your contract with us, as indicated below. :

  • Every time you, as a tenant, submit a reservation request, we share certain information about you with the owner, such as your profile and documents proving your identity and creditworthiness.

  • Every time, as the owner, you have a confirmed reservation, we will share your full name, contact information and complete address of the property with the tenant to coordinate the reservation.

with our team

If you are an owner, in order to coordinate the visit to the property with our no-visit team (who create the digital plans, videos, and photos that are seen in our ads) it is necessary that we share your contact information and complete address with them. of the property. All of them have signed the corresponding contract for commissioning the treatment.

With suppliers necessary for the provision of the service

Suppliers who help us with different issues related to the service.

For service purposes, these providers have limited access to your personal data to perform certain tasks on our behalf and are contractually obligated to protect it and use it only in accordance with our instructions. To this end, Without Visits has signed the corresponding Data Processor contracts and verified that they meet sufficient guarantees to apply appropriate technical and organizational measures, in such a way that the treatment is carried out in accordance with the requirements of the RGPD, guaranteeing the protection of your rights.

Service providers may be able to help us, for example, with the following:

  • Process payments. (We use third parties to process payments, manage possible errors that may arise in relation to payment or offer collection and billing services. We will share information with relevant financial institutions if we consider it strictly necessary to detect or prevent fraud.)

  • Provide customer service.

  • Store information securely.

  • Send commercial communications.

  • Perform product development, maintenance and error resolution tasks.

  • To prevent possible fraud.

  • To collect and recover debts.

  • Verify or authenticate your identity and address. (To do this, we share your identifiable personal data with third parties. These verifications or comparisons will be reflected in your credit file. This is only visible to you and said third parties –our suppliers–. This does not affect credit report. These verifications are not likely to be visible nor about which other organizations, such as banks, make decisions about risks such as loans.).

Competent authorities

We will disclose your personal data to government authorities as required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or in any other legally required case. We will need to disclose personal data to the competent authorities to protect and defend our rights or property, or the rights and property of our collaborators or users.

Confidentiality and security

At SIN VISITAS we use all reasonable efforts to maintain the confidentiality of the personal information that is processed through the Web and the App. We maintain strict security levels to protect the personal data that we process against accidental losses and access, treatment or unauthorized disclosures, taking into account the state of technology, the nature and the risks to which the data is exposed. However, we cannot be held responsible for the use you make of the data (including username and password) that you use in SIN VISITS outside of our Web or App.

What are your rights?

All people who provide data through the web and, in general, any interested party, have the rights recognized by the GDPR to access, rectify and delete the data, request their portability, oppose the treatment and request the limitation of this.

You can exercise the aforementioned rights free of charge and at any time. Please note that we may ask you to verify your identity before taking any action on your request.

In order to exercise any of your rights, you simply must send an email to dpo@sinvisitas.com.

Keep in mind that we will try to attend to your request as soon as possible, but we want to notify you that the maximum period established in the GDPR to attend to such rights is one month from the date of request.

7. Applicable law and jurisdiction

These General Conditions are governed by Spanish Law.

For the resolution of all disputes or issues related to this website or the activities carried out on it, SIN VISITAS and the User, expressly waiving any other jurisdiction, accept Spanish legislation as the governing legislation of these conditions, and for resolution For any controversies or litigation that may arise, they agree to submit to the jurisdiction of the Courts and Tribunals of Madrid capital (Spain).